Returns & Exchanges

Due to the perishable nature and food safety standards of our products, we do not accept returns or exchanges once an order has been dispatched or collected.

Your satisfaction is our priority. If your order arrives damaged, defective, or if you received an incorrect item, please contact us immediately so we can make it right.

To report an issue:

• Contact our support team at cs@bateel.bluebell.sg within 24 hours of receiving your delivery.
• Include your Order Number, a brief description of the issue, and clear photos of the affected item and packaging.

Our customer care team will review your request and assist you with an appropriate solution where applicable.

Once an order has been confirmed and processed for delivery, it cannot be canceled or modified. If you need to make urgent changes to your delivery details prior to dispatch, please email us as soon as possible.

Please ensure someone is available to receive your package during your scheduled delivery window. If a delivery attempt fails due to an incorrect address or recipient unavailability:

• A $20 redelivery fee will apply to arrange a second delivery attempt.
• Alternatively, you may arrange to collect your order directly from our store at no additional charge.

For any questions regarding your order or our return policy, please reach out to:

Email: cs@bateel.bluebell.sg
Operating Hours: Monday to Friday, 10:00 AM – 5:00 PM (excluding Public Holidays)